Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Orders and Payments
Deadlines agreed to at the time of confirming and placing an order are guaranteed in respect to our completion of the order (to be understood as the product being complete and in our shop, ready for pick-up or shipping).
Payment Processing Services on the web page are processed by Stripe and are subject to the general conditions of Stripe.
Shipping and delivery
VibeTogether.eu is responsible for shipping of the Item to Purchaser in accordance with the Purchase Agreement. Vibetogether.eu is obliged to ship carefully packaged Items to the Purchaser within three (3) working days after VibeTogether.eu has received a payment confirmation. In special circumstances shipping times may be extended. VibeTogether.eu cannot be responsible for any shipping delays caused by the shipping company or courier used as part of the delivery process. VibeTogether.eu offers free shipping promotions. The Free shipping is to be understood as us covering the billed cost of a third party courier to ship customer products to their destination address.
Handling Costs:
Despite us covering courier costs, handling charges can and often still impact orders.
Handling charges are often (but are not limited to) packaging material costs, scheduling delivery, handling and packing of shirts, label making, sorting orders etc. These costs are not the third party courier cost and are not part of any Free Shipping Promotions. Handling charges are an expense for us beyond courier costs and are categorically different than the 3rd party courier shipping costs because they are beyond the costs associated with orders slated for pick-up.
The intention of handling charges is collaborative and carries the intention to save money for our customers on their all-in shipping & handling expenses in a collaborative way that is financially sustainable.
We do ship internationally to some countries. If you need an order shipped outside of Slovenia, then we would encourage you to contact us to make sure we service that country. Otherwise, you would need to use a shipping broker or freight forwarder like World Class Shipping in order to handle the complexities of international shipping.
Returns and Refunds
To return your product, you should mail your product to: Glavni trg 18b, 1234 Mengeš
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Privacy policy
During the creation of an Account and during the use of the Service, User will provide (personal) information to VibeTogether.eu. These (personal) data will be stored and processed in accordance with the VibeTogether.eu Privacy Policy and the applicable laws and regulations.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Our store is hosted on Wordpress. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wordpress data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall..
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.